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How do I apply an offer code?
Information about shipping and delivery.
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Scenting Programs
Information about shipping, delivery and ordering from us.
What do I do if I forget to enter an offer code?
Information about shipping and delivery.
Can I use more than one promotional code on my order?
Information about shipping and delivery.
The discount is not automatically applying
Information about shipping and delivery.
Do you have any discounts or special offers?
Information about shipping and delivery.
How can I find out about Kirri's sale promotions?
Information about shipping and delivery.
How do you add a discount code?
Information about shipping and delivery.
Why have I not received points for my order?
Information about shipping and delivery.
How can I earn points?
Information about shipping and delivery.
How can I redeem points?
Information about shipping and delivery.
What are the different loyalty tiers?
Information about shipping and delivery.
What rewards do I get in the Signature tier?
Information about shipping and delivery.
What rewards do I get In the Platinum tier?
Information about shipping and delivery.
What rewards do I get in the Gold tier?
Information about shipping and delivery.
What rewards do I get in the Exclusive tier?
Information about shipping and delivery.
What rewards do I get in the VIP tier?
Information about shipping and delivery.
When do my rewards expire?
Information about shipping and delivery.
How long do I have to achieve a new loyalty tier?
Information about shipping and delivery.
How do I achieve the Signature tier?
Information about shipping and delivery.
How do I achieve the Platinum tier?
Information about shipping and delivery.
How do I achieve the Gold tier?
Information about shipping and delivery.
How do I achieve the Exclusive tier?
Information about shipping and delivery.
How do I achieve the VIP tier?
Information about shipping and delivery.
Why have I not received my Share on Facebook reward?
Information about shipping and delivery.
Why have I not received my Follow on Instagram reward?
Information about shipping and delivery.
Why have I not received my Like on Facebook reward?
Information about shipping and delivery.
Why have I not received my Signup reward?
Information about shipping and delivery.
I am in the incorrect tier
Information about shipping and delivery.
Does free express shipping include international rates?
Information about shipping and delivery.
What does a store wide sale mean?
Information about shipping and delivery.
FREE Oil Strip Samples Terms and Conditions
Information about shipping and delivery.
Which products are excluded from the Scent Frenzy sale?
Information about shipping and delivery.
What is the 2023 Mother's Day promotion?
Information about shipping and delivery.
What are the benefits of subscribing?
Information about shipping and delivery.
What is Kirri's subscription product?
Information about shipping and delivery.
Can I change my scent selection?
Information about shipping and delivery.
How often will I be charged?
Information about shipping and delivery.
Can I adjust the delivery frequency?
Information about shipping and delivery.
How can I pause my subscription?
Information about shipping and delivery.
What happens after my 12-month subscription ends?
Information about shipping and delivery.
What is the subscription service?
Information about shipping and delivery.
How does the subscription service work?
Information about shipping and delivery.
How can I subscribe to the service?
Information about shipping and delivery.
How much does the subscription service cost?
Information about shipping and delivery.
Can I cancel my subscription?
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Is there a trial period available?
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Will my subscription automatically renew?
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What payment methods are accepted?
Information about shipping and delivery.
What happens if I miss a payment?
Information about shipping and delivery.
Can I get a refund if I cancel my subscription?
Information about shipping and delivery.
How can I contact customer support?
Information about shipping and delivery.
How does billing timelines work?
Information about shipping and delivery.
When will I receive my first box?
Information about shipping and delivery.
Where and how do you ship?
Information about shipping and delivery.
Why can’t I redeem my points?
Please contact us at [email protected] or call us at 1300 731 680 to speak with our Customer Care Team, and they will assist you. We are available from Monday to Friday, 9 am to 5 pm AEST.
How do I achieve the Gold tier?
Our Gold tier is reserved for customers who spend $750-$1499 in a calendar year.
How do I achieve the Platinum tier?
Our Platinum tier is reserved for customers who spend $300-$749 in a calendar year.
Why have I not received my birthday reward?
You must enter your birthday at least 30 days in advance to be rewarded. If you have done so and still haven't received your reward, please contact us at [email protected] or call 1300 731 680. We are available from Monday to Friday, 9 am to 5 pm
What is Kirri's subscription product?
Kirri's subscription product is a convenient and flexible way to regularly receive our high-quality diffusers and oils.
How do I know which delivery frequency to choose for my subscription
Element Diffuser Settings:For a 3-month duration with a minimal usage setting, set the On Time to 5 seconds and Off Time to 180 seconds.For a 2-month duration, maintain the On Time at 5 seconds but decrease the Off Time to 120 seconds.For more freque
Win-back email campaign
Winback code is valid for a single use per person, including 15ml oils, 30ml oils, room sprays, travel sprays, and reed diffusers from the sale collection. Excludes reduced products, bundles, packs, samples, and diffusers. Valid until 2nd October 202
Boxing Day Sale
Discount code activates at checkout. Excludes diffusers, subscriptions, bundles, packs, samples, and reduced items. Sale from 19.12.23 9:00am AEST to 07.01.24 11:59pm AEST.
FOMO Campaigns
Exclusive deals for email subscribers. Discounts apply to selected products like 15ml oils, 30ml oils, reed diffusers, and room sprays, varying by campaign. Excludes reduced products, bundles, packs, samples, and subscriptions.
Valentine's Day Sale (Summer Loving Sale)
Discount code activates at checkout. Excludes diffusers, subscriptions, bundles, packs, samples, and reduced items. Sale from 07.02.24 6:00pm AEST to 12.02.24 11:59pm AEST.
Afterpay Day Sale
Afterpay Day SaleDuration: Begins 12 March 2024 at 6:00 PM and concludes on 17 March 2024 at 11:59 PM AEST.Exclusions: This offer does not apply to diffusers, subscriptions, bundles, packs, samples, or already reduced items.Special Note: A compliment
Easter Sale
Easter SaleDuration: Commences on 27 March 2024 at 12:00 PM and ends on 3 April 2024 at 11:59 PM AEST.Exclusions: The sale excludes diffusers, subscriptions, bundles, packs, samples, and already reduced items.Annual Variability: The specific dates fo
How can I find out about Kirri's sale promotions?
Create an account and subscribe to our Scent Society emails for updates on new products, promotions, and free shipping offers.
What does a store-wide sale mean?
Discounts apply to full-price items, excluding bundles or already reduced items.