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How do I apply an offer code?
Information about shipping and delivery.
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Scenting Programs
Information about shipping, delivery and ordering from us.
What do I do if I forget to enter an offer code?
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Can I use more than one promotional code on my order?
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The discount is not automatically applying
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Do you have any discounts or special offers?
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How can I find out about Scent Australia’s sale promotions?
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How do you add a discount code?
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Why have I not received points for my order?
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Why can’t I redeem my points?
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How can I earn points?
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How can I redeem points?
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What are the different loyalty tiers?
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What rewards do I get in the Signature tier?
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What rewards do I get In the Platinum tier?
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What rewards do I get in the Gold tier?
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What rewards do I get in the Exclusive tier?
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What rewards do I get in the VIP tier?
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When do my rewards expire?
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How long do I have to achieve a new loyalty tier?
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How do I achieve the Signature tier?
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How do I achieve the Platinum tier?
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How do I achieve the Gold tier?
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How do I achieve the Exclusive tier?
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How do I achieve the VIP tier?
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Why have I not received my birthday reward?
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Why have I not received my Share on Facebook reward?
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Why have I not received my Follow on Instagram reward?
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Why have I not received my Like on Facebook reward?
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Why have I not received my Signup reward?
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I am in the incorrect tier
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Does free express shipping include international rates?
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What does a store wide sale mean?
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FREE Oil Strip Samples Terms and Conditions
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Which products are excluded from the Scent Frenzy sale?
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What is the 2023 Mother's Day promotion?
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What are the benefits of subscribing?
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What is Scent Australia Home's subscription product?
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Can I change my scent selection?
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How often will I be charged?
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Can I adjust the delivery frequency?
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How can I pause my subscription?
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What happens after my 12-month subscription ends?
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What is the subscription service?
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How does the subscription service work?
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How can I subscribe to the service?
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How much does the subscription service cost?
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Can I cancel my subscription?
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Is there a trial period available?
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Will my subscription automatically renew?
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What payment methods are accepted?
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What happens if I miss a payment?
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Can I get a refund if I cancel my subscription?
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How can I contact customer support?
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How does billing timelines work?
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When will I receive my first box?
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Where and how do you ship?
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