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<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Your loyalty points will be awarded once payment is processed and your order is confirmed. If you have not received your points within 24 hours, kindly contact our Customer Care Team at <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">help@houseofkirri.com</a> or call 1300 731 680. We are available Monday to Friday, 9 am to 5 pm AEST, to assist you promptly.</span></p><p><br></p>

<p>Your points are issued once payment has been accepted and the order has been processed.&nbsp;</p>
<p>If you have not received your points after 24 hours, please contact us at help@scentaustralia.com.au or call us at 1300 731 680 to speak with our Customer Care Team.</p>
<p>We are available any time from Monday to Friday, 9 am to 5 pm AEST.</p>
<p></p>

Why have I not received points for my order?

Scenting Programs

Do I need an account with Kirri to place an order?

What currency is your website listed in?

What payment methods are accepted?

How will I know if you got my order?

I haven't received a confirmation email

I need an invoice for my order

Can my order be gift wrapped?

I have been charged incorrectly

I want to cancel my order

Where is my order?

Can I change my delivery address after I have ordered?

A product I want is out of stock

Will my order come with an invoice?

What should I do if my order is damaged in transit?

What do I do if something is wrong with my order?

What is Afterpay?

Is there a maximum order value for using Afterpay?

When is my first installment due?

When will my order be shipped if I pay with Afterpay?

Will I receive samples with my order?

How do I track my order?

Can I order diffusers to the United States?

When is my first Afterpay installment due?

Incorrect Pricing and Order Refund/Cancellation

Orders & Payments

I've received my order but there is an issue

I have ordered the wrong product

What is your returns policy?

I want to return my order

How can I return my order?

What items are returnable?

What items are non-refundable?

What are the refund options?

How do I ship back the items?

How soon will I get my refund?

What is the difference between a return and warranty claim?

Can I exchange my item?

What is your warranty policy?

What items are under warranty?

What is your return policy?

Can I return a gift I received?

Can I exchange a product I’ve used once?

Are delivery and return shipping costs refundable?

Can I return an online purchase to a Kirri store?

Returns & Warranty

How do Kirri select ingredients for its products?

How should I store my fragrance oils?

Why are some fragrances stronger than others?

Where are your scents created?

How long do oils last?

My scent sample is too strong

Do essential oils actually do anything?

What does orange oil do in a diffuser?

How long do oils last in the powered diffusers?

My Micro Oil bottles slightly vary in the amount that they are filled.

What is the difference between fragrance oils and essential oils?

Do essential oils really work for anxiety?

Can I order larger quantities of oil?

Do you use Synthetics Perfume?

What are your best selling fragrances?

Do essential oils heal?

What is the difference between oil categories?

What are pheromone perfumes?

How are Kirri's fragrances created?

Where do your oils come from?

What ingredients are in your oils?

Why has my fragrance oil changed colour?

Does your fragrance contain PFAS?

Can I use my own diffuser with Kirri's oils?

Are there phthalates in the fragrance oils?

Why is my oil bottle not full?

What happened to the white and beige labels?

What is the designer range of oils?

Who created the designer range of oils?

What are the key advances/innovations we are seeing in regard to fragrances for the home, and where do you see this area heading in years to come?

What are the key current trends in the area of home fragrances/scents

How important do you think it is to address an open home for inspection with a signature fragrance?

Any tips for finding the home fragrance that's right/perfect for you?

What scent does Ashley Furniture use?

How should I choose between EDP and EDT?

What is Eau de Toilette (EDT)?

What are the key differences between EDP and EDT?

What is the significance of fragrance notes?

Are there other perfume strengths beyond EDP and EDT?

Can I use my own diffuser with Kirrioils?

How important is it to ‘dress’ an open home with a signature fragrance?

Do you use synthetic perfume?

How many drops of essential oil do you put in a diffuser?

How long should I diffuse essential oils?

How long do essential oils last in an oil diffuser?

What are the key advances/innovations in home fragrances?

What are the key current trends in home fragrances?

Any tips for finding the right home fragrance?

What is Eau de Parfum (EDP)?

Why does the designer range cost more?

Fragrance Oils

Do you test on animals?

Are reed diffusers safe to use?

Are fragrance reed diffusers toxic?

Can reed diffusers cause allergies?

Are essential oils toxic?

Is reed diffuser oil toxic?

Are essential oils bad for you?

What is IFRA?

How do I clean a fragrance spill stain?

Can I put the Concrete Candle under an overhead sprinkler?

Does the Concrete Candle produce any heat?

Can I burn the Concrete Candle inside my home?

Is it suitable for kids?

Is cooking on it safe?

Is the Concrete Candle likely to fall and spill?

If the Concrete Candle leaks, what happens?

Can I use bio ethanol or other fuels instead in the Concrete Candle ?

How long can I burn it continuously?

How can I remove the soot off the base?

What happens when there is wind?

If we have cats, is burning the Concrete Candle safe?

I can't undo my oil bottle lid

How do I use my diffuser safely?

Are fragrance diffusers safe?

Product Care & Saftey

How do you keep your house smelling good?

What is the fragrance at the Crown Casino?

What is the fragrance at Country Road?

Do you have anything that smells like a Hotel?

What is the best fragrance for your home?

What is the fragrance at Kookai?

What is the fragrance at Chadstone Shopping Centre?

What is the fragrance at Furla?

What is the fragrance at Coco Republic?

What is the fragrance at Eureka Street Furniture?

What is the fragrance at King Living?

What is the fragrance at Crystalbrook Bryon Bay?

What is the fragrance at Crystalbrook Bailey Hotel?

What is the fragrance at Crystalbrook Flynn Hotel?

What is the fragrance at Crystalbrook Riley Hotel?

What is the fragrance at Crystalbrook Vincent Hotel?

What is the fragrance at David Jones?

What is the fragrance at the Intercontinental Hotels?

What is the fragrance at MJ Bale?

What is the fragrance at Victoria Garden?

What is the fragrance at Strutt Fashion?

What is the fragrance at Zadig & Voltaire?

What is the fragrance at Rialto Towers?

What fragrance smells like London by Burberry?

What fragrance smells like Quercus by Penhaligon?

What smells like Figuier by Diptyque?

What smells like Jasmine Sambac & Marigold by Jo Malone?

What fragrance smells like Baies by Diptyque?

What fragrance smells like Myrrh & Tonka by Jo Malone?

What is the fragrance used by A by Adina?

What fragrance should I have at my wedding?

What fragrance should I diffuse on Christmas Day?

What are the best fragrances for winter?

What are the best fragrances for summer?

What are the best fragrances for autumn?

What are the best fragrances for spring?

What is the best fragrance for an energised mood?

What is the best fragrance for a focused mood?

What is the best fragrance for a fresh mood?

What fragrance is similar to Fig Tree?

What fragrance is similar to Jardin de Carthage?

What fragrance is similar to Santal 66?

What fragrance is similar to White Tea & Ginger Flowers?

What fragrance is similar to Miami?

What fragrance is similar to Dream?

What fragrance is similar to Melbourne (fromally New York)?

What fragrance is similar to Christmas?

What fragrance is similar to French Vanilla?

What fragrance is similar to Zen Garden?

What fragrance is similar to Kiwi Coconut Vanilla?

What fragrance is similar to Patisserie?

What fragrance is similar to Sensual Woods?

What fragrance is similar to Coconut Lime Punch?

What fragrance is similar to Fig & Sandalwood?

What fragrance is similar to Basil & Mandarin?

What fragrance is similar to Rose?

What fragrance is similar to Flower Bouquet?

What fragrance is similar to Lemongrass & Persian Lime?

What fragrance is similar to Blue Bergamot?

What is the fragrance at Calexico?

What is the fragrance at Witchery?

What is Kirri's back catalog?

Why are some fragrances not being restocked?

If I can't find a fragrance in the back catalog, does that mean it's sold out?

Can I still get samples of fragrances from the back catalog?

Can I return a fragrance from the back catalog if I don't like it?

Where has the fragrance Orange Verte gone?

Where has the fragrance Terra Edition #9 gone?

Where has the fragrance Ultimate Leather gone?

Where has the fragrance Chamomile Flowers gone?

Where has the fragrance Chocolate Fudge gone?

Where has the fragrance Nature Florale gone?

Where has the fragrance War Cry gone?

Where has the fragrance Poudre de Framboise gone?

Where has the fragrance Tiare gone?

Fragrance Recommendations

Why have I not received points for my order?Updated a month ago