<p>When you place an order, you will be sent an email with a tracking number once the order has been dispatched. You can check the status of your order by visiting our website, please <a href="https://www.scentaustraliahome.com.au/apps/tracktor/track" target="_self">click here</a>. To check the status of your order, simply enter your order number and registered email address.</p>
<p></p>
<p></p>

Where is my order?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">To ensure timely delivery of your purchases, our team commences the handling and packing process immediately upon order confirmation. Should there be any errors or updates needed for the delivery address, we invite you to contact our Customer Care Team immediately at 1300 731 680, available during business hours, or via email at <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">help@houseofkirri.com</a>.</span></p><p><br></p>

Can I change my delivery address after I have ordered?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Each order is dispatched from our centrally-located warehouse in Port Melbourne, Victoria, ensuring a streamlined and efficient shipping process across Australia and internationally.</span></p>

Where will my order be shipped from?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Kirri is delighted to offer a seamless Click and Collect service from our prestigious warehouse and office in Port Melbourne, VIC. Simply select the &apos;Pick Up&apos; option during checkout, and you will be notified by SMS or email once your order is prepared. Collection is available at 10/600 Lorimer Street, Port Melbourne, between 9am and 5pm, Monday to Friday.</span></p><p><br></p>

Can I collect my order in-store?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">We will notify you via SMS or email as soon as your order is meticulously prepared for collection. You may pick it up from our Port Melbourne location between 9am and 5pm, Monday to Friday.</span></p>

How will I know when my Click and Collect order is ready for collection?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Your order will be available within 7 working days. Once your order is prepared, you will receive a confirmation via SMS or email, including all necessary details for collection. Please ensure you wait for this notification before visiting for pickup.</span></p>

When can I expect my Click and Collect order to be ready?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Should you wish to modify or cancel your Click and Collect order, please contact our Customer Care Team at 1300 731 680 or email <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">help@houseofkirri.com</a> at your earliest convenience. We are available Monday to Friday, from 9am to 5pm AEST. Having your order number ready will assist in processing your request efficiently.</span></p>

Can I cancel or amend my Click and Collect order?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Yes, we welcome the opportunity for someone else to collect your order on your behalf. Please forward the order collection notification to your chosen representative, who will present it upon collection at our office.</span></p>

Can someone else collect the order on my behalf?

<p>You are welcome to come at any time; we will hold the order for you for up to 7 days.</p>

What if I can't come to the store the day my order is ready?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">There is no minimum spend requirement for our Click and Collect service, giving you the freedom to shop for whatever meets your needs.</span></p>

Is there a minimum spend for Click and Collect?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">For deliveries facilitated via Australia Post Express, a signature will be required upon receipt. In instances where no one is available to sign, a notification card will be left, directing you to collect your parcel from the nearest post office. For standard deliveries through Couriers Please, parcels may be left in a safe location at the discretion of the courier.</span></p>

Do I need to sign for delivery?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Kirri proudly offers international shipping, calculated at the checkout. Please note, due to specific regulations, the Element Diffuser is currently only available for shipment to the United States, with a refund issued for any orders outside this range</span></p>

Do you ship worldwide?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Upon successful submission of your order, you will be greeted with a confirmation screen displaying your unique order number. Additionally, a confirmation email will be dispatched to the provided email address. Should you not receive it, we recommend checking your spam folder. For any discrepancies or if the confirmation email is not received, our Customer Care Team is readily available at 1300 731 680 or <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">help@houseofkirri.com</a> during business hours from Monday to Friday.</span></p><p><br></p>

How do I know you've received my order?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">As we approach the festive season, we kindly remind you to consider our recommended shipping schedules to ensure your selections arrive in splendid time for Christmas celebrations. For deliveries across VIC, NSW, ACT, SA, and TAS, we suggest placing your orders by Tuesday, 19th December for Regular Post and by Thursday, 21st December for Express Post. For those in WA and NT, please secure your orders by Friday, 15th December for Regular Post and by Wednesday, 20th December for Express Post.<br><br>We understand the importance of timely gifting and encourage the use of Express delivery options during this peak period to enhance the promptness of your parcels. As always, while we strive for efficiency, the surge in seasonal demand may affect delivery times, and we recommend referring to the Australia Post website for the most accurate and up-to-date information.<br><br>We invite you to order with ample time, allowing you to enjoy a relaxed and delightful holiday season without the last-minute rush. Merry Christmas and thank you for choosing to celebrate with elegance.</span></p><p><br></p>

What are the cut-off dates for Christmas?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">We delight in offering free shipping on orders that exceed a certain threshold within Australia. Shipping rates are displayed during the checkout process. For international shipping inquiries, please contact our Customer Care Team at 1300 731 680 or <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">help@houseofkirri.com</a>. Our team is available to assist you from Monday to Friday, 9 am to 5 pm AEST.</span></p><p><br></p>

How much is shipping?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Delivery timeframes are provided as estimates only. Depending on your locale, standard delivery is expected within 2-7 business days, with extended times for regional and more remote locations. For any queries regarding delivery times or specifics about your order, please contact our dedicated Customer Care Team at 1300 731 680 or via email at <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">help@houseofkirri.com</a>, available Monday through Friday from 9am to 5pm AEST.</span></p><p><br></p>

How long does standard delivery take?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Freight protection provides additional assurance by covering any potential damages or losses incurred during transit. If an issue arises, we are committed to offering a replacement or a complete refund, ensuring your utmost satisfaction and confidence in your purchase. You can easily select this option at checkout.</span></p>

What is freight protection?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">For international orders, customs duties may apply based on your country&apos;s regulations. These additional charges are the responsibility of the recipient. We recommend consulting your local customs authorities for detailed assessments related to customs duties. Please note, Kirri does not cover customs tax.</span></p>

Do I have to pay customs tax if I'm not in Australia?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Orders are meticulously shipped on Mondays, Wednesdays, and Fridays, ensuring all products are dispatched promptly. Our dedicated manufacturing days are Tuesdays and Thursdays, enabling us to maintain optimal stock levels and manage shipments efficiently.</span></p>

What days do you ship orders?

Once your order has been dispatched, you will receive an email with your tracking number. You can track your order by visiting our website and entering your order number and registered email address. Alternatively, you can click here to check the sta

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Once your order has been dispatched, you will receive an email with your tracking number. You can track your order by visiting our website and entering your order number and registered email address. Alternatively, you can click here to check the status of your order directly.</span></p>

Where is my order? How can I track my parcel?

Yes, we deliver to PO boxes. However, as we work with multiple couriers, some do not service PO boxes. To ensure successful delivery, we recommend requesting Australia Post as your courier in your order notes. Alternatively, you may email your order

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Yes, we deliver to PO boxes. However, as we work with multiple couriers, some do not service PO boxes. To ensure successful delivery, we recommend requesting Australia Post as your courier in your order notes. Alternatively, you may email your order number to our Customer Care Team at <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">help@houseofkirri.com</a> for assistance.</span></p>

Do you deliver to PO boxes?

The initial shipping charge covers the cost of delivering your first subscription order. From your next subscription cycle onwards, shipping will be free if your order meets the minimum threshold, ensuring a seamless and cost-efficient experience for

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">The initial shipping charge covers the cost of delivering your first subscription order. From your next subscription cycle onwards, shipping will be free if your order meets the minimum threshold, ensuring a seamless and cost-efficient experience for our loyal customers.</span></p>

Why am I being charged shipping on my subscription?

We will graciously hold your order for up to 7 days, providing you with flexibility to collect your purchase at your convenience.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">We will graciously hold your order for up to 7 days, providing you with flexibility to collect your purchase at your convenience.</span></p>

What if I can’t come to the store the day my order is ready?

Please file an inquiry with AusPost regarding your parcel. Once you receive confirmation that the parcel has been lost, kindly forward that confirmation to our help desk, and we will arrange for a replacement order to be dispatched.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Please file an inquiry with AusPost regarding your parcel. Once you receive confirmation that the parcel has been lost, kindly forward that confirmation to our help desk, and we will arrange for a replacement order to be dispatched.</span></p>

What happens if my order is lost or missing?

Unless you have requested a signature upon delivery, your parcel will be left in a safe location at the delivery site.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Unless you have requested a signature upon delivery, your parcel will be left in a safe location at the delivery site.</span></p>

What happens if I’m not home during the delivery?

scentaustraliahome

Information about shipping, delivery and ordering from us.

Shipping/ Click & Collect

Do I need an account with Kirri to place an order?

What currency is your website listed in?

What payment methods are accepted?

How will I know if you got my order?

I haven't received a confirmation email

I need an invoice for my order

Can my order be gift wrapped?

I have been charged incorrectly