<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">If there&#x2019;s an issue with your order, contact us immediately via <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">help@houseofkirri.com</a> or call 1300 731 680. Our Customer Care Team is available Monday to Friday, 9am to 5pm AEST.</span></p><p><br></p>

I've received my order but there is an issue

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">If your order hasn&#x2019;t shipped yet (typically 1 hour after placement), we can cancel it and either exchange the product or provide a refund. Please contact us immediately at 1300 731 680 or <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">help@houseofkirri.com</a>. Have your order number handy for quicker processing.</span></p><p><br></p>

I have ordered the wrong product

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">You can exchange a product within 30 days of dispatch, provided it&#x2019;s unused and in its original packaging. Shipping costs for returns are at your expense. Exchanges will be processed within 2 working days once the return is received. Visit our returns center for more details. Custom-made orders are excluded from returns.</span></p><p><br></p>

What is your returns policy?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">If your order arrives damaged, we&#x2019;ll replace it. Email us at <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: underline;" id="isPasted">help@houseofkirri.com</a> with your order number and a photo of the damaged item, and we&#x2019;ll arrange a replacement for you.</span></p>

What should I do if my order is damaged in transit?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Visit our returns center at <a target="_blank" href="https://scenting.returnscenter.com/">https://scenting.returnscenter.com/</a> to start your return process.</span></p>

I want to return my order

<ul style="list-style-type: square;"><li style="text-align: left;"><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Start by visiting our returns center <a target="_blank" href="https://scenting.returnscenter.com/">https://scenting.returnscenter.com/</a>, enter your order number and email, and follow the instructions to select items for return. Once approved, you&#x2019;ll receive shipping guidelines.</span></li></ul>

How can I return my order?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">You can return items within 30 days of purchase, provided they&#x2019;re unused, in resellable condition, and in their original packaging with all tags intact. Visit our returns center <a target="_blank" href="https://scenting.returnscenter.com/">here</a>.</span></p>

What items are returnable?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">The following items are non-refundable: gift cards and custom-made products.</span></p>

What items are non-refundable?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Refunds are available via the original payment method or as store credit.</span></p>

What are the refund options?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Follow the instructions in the return confirmation email for shipping details.</span></p>

How do I ship back the items?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Once your returned item is received and inspected, we&#x2019;ll notify you via email. If approved, your refund will be processed within 5-7 working days.</span></p>

How soon will I get my refund?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Our Returns Center handles returns under the 30-day Change of Mind policy. Warranty claims, on the other hand, cover defective electric products within 12 months of purchase.</span></p>

What is the difference between a return and warranty claim?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">We accept exchanges for all products under our 30-Day Change of Mind policy, provided the item is unused and in its original packaging. Please submit a request through our Returns Center to process the exchange.</span></p>

Can I exchange my item?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">If your electric diffuser is found to be defective within 12 months from the dispatch date, you are eligible for a replacement. This does not cover accidental damage. To process your request, complete the warranty form and include a short video showing the issue with the product.</span></p>

What is your warranty policy?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">We offer a 12-month warranty on all powered and wooden diffusers. Oils, reed diffusers, and room sprays are not covered under warranty. If you receive a damaged or defective product, please submit an inquiry through our Returns Center.</span></p>

What items are under warranty?

For time-sensitive cancellations, contact our Customer Care Team immediately at 1300 731 680. If we’re unable to cancel it before shipping, you can return it to our warehouse for a refund. Return shipping costs are at your expense.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">For time-sensitive cancellations, contact our Customer Care Team immediately at 1300 731 680. If we&#x2019;re unable to cancel it before shipping, you can return it to our warehouse for a refund. Return shipping costs are at your expense.</span></p>

I want to cancel my order

Customers may return products (excluding electrical devices) to our warehouse at their own expense within 30 days of the shipping date. To qualify, items must be unused and in their original packaging. You can choose to receive either a refund or an

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Customers may return products (excluding electrical devices) to our warehouse at their own expense within 30 days of the shipping date. To qualify, items must be unused and in their original packaging. You can choose to receive either a refund or an exchange.</span></p>

What is your return policy?

You can exchange a gift as long as you have the purchaser’s order number and details, including email address, provided it is within 30 days from the Shipping date.Please note that refunds are not available for gift returns.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">You can exchange a gift as long as you have the purchaser&#x2019;s order number and details, including email address, provided it is within 30 days from the Shipping date.<br>Please note that refunds are not available for gift returns.&#xA0;</span></p>

Can I return a gift I received?

We do not offer exchanges or refunds for products that have been used or opened.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">We do not offer exchanges or refunds for products that have been used or opened.</span></p>

Can I exchange a product I’ve used once?

Delivery costs are non-refundable. Return shipping is the responsibility of the customer and will not be reimbursed.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Delivery costs are non-refundable.&#xA0;<br>Return shipping is the responsibility of the customer and will not be reimbursed.</span></p>

Are delivery and return shipping costs refundable?

Kirri stockists do not accept returns for online purchases. All online orders must be returned directly to the Kirri warehouse at the address provided below:10/600 Lorimer StreetPort MelbourneVIC, 3207

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Kirri stockists do not accept returns for online purchases. All online orders must be returned directly to the Kirri warehouse at the address provided below:<br>10/600 Lorimer Street<br>Port Melbourne<br>VIC, 3207</span></p>

Can I return an online purchase to a Kirri store?

scentaustraliahome

Information about shipping, delivery and ordering from us.

Returns & Warranty

Do I need an account with Kirri to place an order?

What currency is your website listed in?

What payment methods are accepted?

How will I know if you got my order?

I haven't received a confirmation email

I need an invoice for my order

Can my order be gift wrapped?

I have been charged incorrectly

Where is my order?

Can I change my delivery address after I have ordered?

A product I want is out of stock

Will my order come with an invoice?

What do I do if something is wrong with my order?

What is Afterpay?

Is there a maximum order value for using Afterpay?

When is my first installment due?

When will my order be shipped if I pay with Afterpay?

Will I receive samples with my order?

How do I track my order?

Can I order diffusers to the United States?

When is my first Afterpay installment due?

Incorrect Pricing and Order Refund/Cancellation

Orders & Payments

How do Kirri select ingredients for its products?

How should I store my fragrance oils?

Why are some fragrances stronger than others?

Where are your scents created?

How long do oils last?

My scent sample is too strong

Do essential oils actually do anything?

What does orange oil do in a diffuser?

How long do oils last in the powered diffusers?

My Micro Oil bottles slightly vary in the amount that they are filled.

What is the difference between fragrance oils and essential oils?

Do essential oils really work for anxiety?

Can I order larger quantities of oil?

Do you use Synthetics Perfume?

What are your best selling fragrances?

Do essential oils heal?

What is the difference between oil categories?

What are pheromone perfumes?

How are Kirri's fragrances created?

Where do your oils come from?

What ingredients are in your oils?

Why has my fragrance oil changed colour?

Does your fragrance contain PFAS?

Can I use my own diffuser with Kirri's oils?

Are there phthalates in the fragrance oils?

Why is my oil bottle not full?

What happened to the white and beige labels?

What is the designer range of oils?

Who created the designer range of oils?

What are the key advances/innovations we are seeing in regard to fragrances for the home, and where do you see this area heading in years to come?

What are the key current trends in the area of home fragrances/scents

How important do you think it is to address an open home for inspection with a signature fragrance?

Any tips for finding the home fragrance that's right/perfect for you?

What scent does Ashley Furniture use?

How should I choose between EDP and EDT?

What is Eau de Toilette (EDT)?

What are the key differences between EDP and EDT?

What is the significance of fragrance notes?

Are there other perfume strengths beyond EDP and EDT?

Can I use my own diffuser with Kirrioils?

How important is it to ‘dress’ an open home with a signature fragrance?

Do you use synthetic perfume?

How many drops of essential oil do you put in a diffuser?

How long should I diffuse essential oils?

How long do essential oils last in an oil diffuser?

What are the key advances/innovations in home fragrances?

What are the key current trends in home fragrances?

Any tips for finding the right home fragrance?

What is Eau de Parfum (EDP)?

Why does the designer range cost more?

Fragrance Oils

Do you test on animals?

Are reed diffusers safe to use?

Are fragrance reed diffusers toxic?

Can reed diffusers cause allergies?

Are essential oils toxic?

Is reed diffuser oil toxic?

Are essential oils bad for you?

What is IFRA?

How do I clean a fragrance spill stain?

Can I put the Concrete Candle under an overhead sprinkler?

Does the Concrete Candle produce any heat?

Can I burn the Concrete Candle inside my home?

Is it suitable for kids?

Is cooking on it safe?

Is the Concrete Candle likely to fall and spill?

If the Concrete Candle leaks, what happens?

Can I use bio ethanol or other fuels instead in the Concrete Candle ?

How long can I burn it continuously?

How can I remove the soot off the base?

What happens when there is wind?

If we have cats, is burning the Concrete Candle safe?

I can't undo my oil bottle lid

How do I use my diffuser safely?

Are fragrance diffusers safe?

Product Care & Saftey

How do you keep your house smelling good?

What is the fragrance at the Crown Casino?

What is the fragrance at Country Road?

Do you have anything that smells like a Hotel?

What is the best fragrance for your home?

What is the fragrance at Kookai?

What is the fragrance at Chadstone Shopping Centre?

What is the fragrance at Furla?

What is the fragrance at Coco Republic?

What is the fragrance at Eureka Street Furniture?

What is the fragrance at King Living?

What is the fragrance at Crystalbrook Bryon Bay?

What is the fragrance at Crystalbrook Bailey Hotel?

What is the fragrance at Crystalbrook Flynn Hotel?

What is the fragrance at Crystalbrook Riley Hotel?

What is the fragrance at Crystalbrook Vincent Hotel?

What is the fragrance at David Jones?

What is the fragrance at the Intercontinental Hotels?

What is the fragrance at MJ Bale?

What is the fragrance at Victoria Garden?

What is the fragrance at Strutt Fashion?

What is the fragrance at Zadig & Voltaire?

What is the fragrance at Rialto Towers?

What fragrance smells like London by Burberry?

What fragrance smells like Quercus by Penhaligon?

What smells like Figuier by Diptyque?

What smells like Jasmine Sambac & Marigold by Jo Malone?

What fragrance smells like Baies by Diptyque?

What fragrance smells like Myrrh & Tonka by Jo Malone?

What is the fragrance used by A by Adina?

What fragrance should I have at my wedding?

What fragrance should I diffuse on Christmas Day?

What are the best fragrances for winter?

What are the best fragrances for summer?

What are the best fragrances for autumn?

What are the best fragrances for spring?

What is the best fragrance for an energised mood?

What is the best fragrance for a focused mood?

What is the best fragrance for a fresh mood?

What fragrance is similar to Fig Tree?

What fragrance is similar to Jardin de Carthage?

What fragrance is similar to Santal 66?

What fragrance is similar to White Tea & Ginger Flowers?

What fragrance is similar to Miami?

What fragrance is similar to Dream?

What fragrance is similar to Melbourne (fromally New York)?

What fragrance is similar to Christmas?

What fragrance is similar to French Vanilla?

What fragrance is similar to Zen Garden?

What fragrance is similar to Kiwi Coconut Vanilla?

What fragrance is similar to Patisserie?

Fragrance Recommendations