Find answers to frequently asked questions

<h3 id="do-i-need-an-account-with-scent-australia-home-to-place-an-order">Do I need an account with Scent Australia Home to place an order?</h3><p>You do not need to create an account to shop online; instead, you can do so as a guest.</p>
<p>Creating an account, on the other hand, will allow you to proceed through the purchase process more quickly. You will be able to save your information, browse prior orders, change your subscription information, and receive exclusive <a href="https://www.scentaustraliahome.com.au/" target="_self">Scent Australia Home</a> newsletters and new product information.</p>
<p>It just takes a few minutes to create an account, which you can do by <a href="https://www.scentaustraliahome.com.au/account/register" target="_blank">clicking here</a> .</p>

Do I need an account with Scent Australia Home to place an order?

<h3 id="what-currency-is-your-website-listed-in">What currency is your website listed in?</h3><p>The pricing of all products is in Australian dollars (AUD).</p>

What currency is your website listed in?

<h3 id="what-payment-methods-are-accepted">What payment methods are accepted?</h3><p>Visa, Mastercard, AMEX, Afterpay and Paypal are all accepted.&#xA0;</p>

What payment methods are accepted?

<h3 id="how-will-i-know-if-you-got-my-order">How will I know if you got my order?</h3><p>Following the submission of your order, you will be shown a confirmation screen with your order number. An email will also be sent to the email address entered during the purchase process. If you have not received this in your email within an hour, please contact our Customer Care Team at 1300 731 680 any time between Monday and Friday, 9am to 5pm AEST, or email help@scentaustralia.com.au.</p>

How will I know if you got my order?

<h3 id="i-havent-received-a-confirmation-email">I haven&apos;t received a confirmation email</h3><p>You will get a confirmation email with your order number within one hour of the order being processed. Your confirmation email may end up in your spam or junk folder by mistake.</p>
<p>If you are unable to find your confirmation email, contact us on 1300 731 680 (Monday to Friday, 9am to 5pm AEST) or help@scentaustralia.com.au to get in touch with our team.</p>
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I haven't received a confirmation email

<h3 id="i-need-an-invoice-for-my-order">I need an invoice for my order</h3><p>Please <a href="https://www.scentaustraliahome.com.au/pages/contact-us" target="_self">contact us</a> directly and we will send you an invoice for your order. Please provide us with your order number, and we will send you an email with a PDF invoice attached. Please email us at help@scentaustralia.com.au.</p>

I need an invoice for my order

<h3 id="can-my-order-be-gift-wrapped">Can my order be gift wrapped?</h3><p>We do not currently provide gift wrapping. However, every order placed with <a href="https://www.scentaustraliahome.com.au/pages/contact-us" target="_self">Scent Australia Home</a> is shipped in a gorgeous gift box with the signature SAH packaging.</p>

Can my order be gift wrapped?

<h3 id="i-have-been-charged-incorrectly">I have been charged incorrectly</h3><p>Please call our Customer Care Team at 1300 731 680 between Monday and Friday, 9am to 5pm AEST, or email help@scentaustralia.com.au as soon as possible.&#xA0;</p>
<p>Our accounts team conducts checks for this every day, so please allow 1-2 business days for the amount to reflect in your bank account.</p>
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I have been charged incorrectly

<h3 id="i-want-to-cancel-my-order">I want to cancel my order</h3><p>For time-sensitive requests, such as order cancellations, please contact our Customer Care Team immediately at 1300 731 680. We recommend that you have your order number ready so that we can fulfill your request as quickly as possible.</p>
<p>While we cannot guarantee changes to orders once they have been placed, we will do our best to assist. If we were unable to alter or cancel the order, please return it to our warehouse. We will offer an exchange or refund once we receive the shipment back at our facility.</p>
<p><em>Please note shipping costs for the return are at your expense.</em></p>
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I want to cancel my order

<h3 id="where-is-my-order">Where is my order?</h3><p>When you place an order, you will be sent an email with a tracking number. You may check the status of your order by visiting our website using the URL provided below. To check the status of your order, simply enter your order number and registered email address.</p>
<p>https://www.scentaustraliahome.com.au/apps/tracktor/track</p>
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Where is my order?

<h3 id="can-i-change-my-delivery-address-after-i-have-ordered">Can I change my delivery address after I have ordered?</h3><p>We begin the handling and packing processes as soon as your transaction is complete so that we can send your products to you on time. If you have provided an incorrect or incomplete delivery address, please contact our Customer Care Team at 1300 731 680 any time between Monday and Friday, 9 am to 5 pm AEST, or email help@scentaustralia.com.au.</p>

Can I change my delivery address after I have ordered?

<h3 id="a-product-i-want-is-out-of-stock">A product I want is out of stock</h3><p>We are working hard to satisfy demand and are taking the required steps to restock our inventory as soon as possible. If you would like an alternative fragrance oil while you wait, please call us at 1300 731 680 between 9am and 5pm Monday to Friday, AEST, or email us at help@scentaustralia.com.au, and we will provide alternative recommendations.</p>

A product I want is out of stock

<h3 id="will-my-order-come-with-an-invoice">Will my order come with an invoice?</h3><p>Yes, your order will be packaged with an invoice. If you would like a digital copy, please contact us directly. Please provide us with your order number, and we will send you an email with an attached PDF invoice.</p>
<p>You can contact our Customer Care Team at help@scentaustralia.com.au.</p>
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Will my order come with an invoice?

<h3 id="what-should-i-do-if-my-order-is-damaged-in-transit">What should I do if my order is damaged in transit?</h3><p>If an item is damaged in transit, <a href="https://www.scentaustraliahome.com.au/" target="_self">Scent Australia Home</a> will organise a replacement. Please email us at help@scentaustralia.com with your order number and a photo of the damaged item.</p>

What should I do if my order is damaged in transit?

<h3 id="what-do-i-do-if-something-is-wrong-with-my-order">What do I do if something is wrong with my order?</h3><p>If something is wrong with your order, call our Customer Care Team at 1300 731 680 between Monday and Friday, 9am to 5pm AEST, or email help@scentaustralia.com.au as soon as possible, and we will assist you.</p>
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What do I do if something is wrong with my order?

<h3 id="what-is-afterpay">What is Afterpay?</h3><p>Afterpay is a third-party payment service that allows customers to buy now and pay it off in 8 fortnightly interest-free installments.</p>
<p>Afterpay is still a kind of credit, so you should consider it as such and avoid over-committing financially.</p>
<p>The best approach to shop is to save and pay upfront so that you only buy what you need and do not overspend.</p>
<p>If you do use Afterpay, we recommend:</p>
<p>&#xB7;         Using a debit card rather than a credit card.</p>
<p>&#xB7;         Set and stick to spending limitations.</p>
<p>&#xB7;         Set up payment reminders to avoid unintentional late penalties, although Afterpay handles this for users automatically.</p>
<p>&#xB7;         If you&apos;re experiencing difficulties making payments, contact Afterpay right away.</p>

What is Afterpay?

<h3 id="is-there-a-maximum-order-value-for-using-afterpay">Is there a maximum order value for using Afterpay?</h3><p>To use Afterpay, the total amount of your order must be less than AUD 1,500.</p>

Is there a maximum order value for using Afterpay?

<h3 id="when-is-my-first-installment-due">When is my first installment due?</h3><p>New Afterpay users will be charged the first installment at the time of purchase.</p>
<p>Existing Afterpay customers who have been using it for at least 6 weeks will be charged their first installment 14 days after placing their order.</p>
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When is my first installment due?

<h3 id="when-will-my-order-be-shipped-if-i-pay-with-afterpay">When will my order be shipped if I pay with Afterpay?</h3><p>When you successfully complete your online order, it will be dispatched within our standard dispatch timeframes.</p>

When will my order be shipped if I pay with Afterpay?

<h3 id="will-i-receive-samples-with-my-order">Will I receive samples with my order?</h3><p>Samples will not be included in your order. However, you can purchase individual samples to try out our best-selling fragrances.</p>
<p>All of our fragrances come in paper strip samples and 2ml spray samples. Check out the links below to grab yours.</p>
<p><a href="https://www.scentaustraliahome.com.au/collections/sample-strip" target="_self">Paper Strip Samples</a>&#xA0;</p>
<p><a href="https://www.scentaustraliahome.com.au/collections/2ml-samples" target="_self">2ml Oil Samples</a>&#xA0;</p>
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Will I receive samples with my order?

<h3 id="how-do-i-track-my-order">How do I track my order?</h3><p>When you place an order, you will be sent an email with a tracking number. You may check the status of your order by visiting our website using the URL provided below. To check the status of your order, simply enter your order number and registered email address.</p>
<p>https://www.scentaustraliahome.com.au/apps/tracktor/track</p>
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How do I track my order?

<h3 id="can-i-order-diffusers-to-the-united-states">Can I order diffusers to the United States?</h3><p>Please note that currently, we can only ship the Element Diffuser to the United States. All processed orders containing any other diffusers will be refunded.</p>

Can I order diffusers to the United States?

scentaustraliahome

Orders & Payments

I've received my order but there is an issue

I have ordered the wrong product

What is your returns policy?

I want to return my order

How can I return my order?

What items are returnable?

What items are non-refundable?

What are the refund options?

How do I ship back the items?

How soon will I get my refund?

What is the difference between a return and warranty claim?

Can I exchange my item?

What is your warranty policy?

What items are under warranty?

Returns & Warranty

How do Scent Australia Home select ingredients for its products?

How should I store my fragrance oils?

Why are some fragrances stronger than others?

Where are your scents created?

How long do oils last?

My scent sample is too strong

Do essential oils actually do anything?

What does orange oil do in a diffuser?

How long do oils last in the powered diffusers?

My Micro Oil bottles slightly vary in the amount that they are filled.

What is the difference between fragrance oils and essential oils?

Do essential oils really work for anxiety?

Can I order larger quantities of oil?

Do you use Synthetics Perfume?

What are your best selling fragrances?

Do essential oils heal?

What is the difference between oil categories?

What are pheromone perfumes?

How are Scent Australia Home's fragrances created?

Where do your oils come from?

What ingredients are in your oils?

Why has my fragrance oil changed colour?

Does your fragrance contain PFAS?

Can I use my own diffuser with Scent Australia oils?

Are there phthalates in the fragrance oils?

Why is my oil bottle not full?

What happened to the white and beige labels?

Why does the designer range cost more?

What is the designer range of oils?

Who created the designer range of oils?

What are the key advances/innovations we are seeing in regard to fragrances for the home, and where do you see this area heading in years to come?

What are the key current trends in the area of home fragrances/scents

How important do you think it is to â€˜dressâ€™ an open home for inspection with a signature fragrance?

Any tips for finding the home fragrance thatâ€™s right/perfect for you?

What scent does Ashley Furniture use?

Fragrance Oils

Do you test on animals?

Are reed diffusers safe to use?

Are fragrance reed diffusers toxic?

Can reed diffusers cause allergies?

Are essential oils toxic?

Is reed diffuser oil toxic?

Are essential oils bad for you?

What is IFRA?

How do I clean a fragrance spill stain?

Can I put the Concrete Candle under an overhead sprinkler?

Does the Concrete Candle produce any heat?

Can I burn the Concrete Candle inside my home?

Is it suitable for kids?

Is cooking on it safe?

Is the Concrete Candle likely to fall and spill?

If the Concrete Candle leaks, what happens?

Can I use bio ethanol or other fuels instead in the Concrete Candle ?

How long can I burn it continuously?

How can I remove the soot off the base?

What happens when there is wind?

If we have cats, is burning the Concrete Candle safe?

I can't undo my oil bottle lid

How do I use my diffuser safely?

Product Care & Saftey

How do you keep your house smelling good?

What is the fragrance at the Crown Casino?

What is the fragrance at Country Road?

Do you have anything that smells like a Hotel?

What is the best fragrance for your home?

What is the fragrance at Kookai?

What is the fragrance at Chadstone Shopping Centre?

What is the fragrance at Furla?

What is the fragrance at Coco Republic?

What is the fragrance at Eureka Street Furniture?

What is the fragrance at King Living?

What is the fragrance at Crystalbrook Bryon Bay?

What is the fragrance at Crystalbrook Bailey Hotel?

What is the fragrance at Crystalbrook Flynn Hotel?

What is the fragrance at Crystalbrook Riley Hotel?

What is the fragrance at Crystalbrook Vincent Hotel?

What is the fragrance at David Jones?

What is the fragrance at the Intercontinental Hotels?

What is the fragrance at MJ Bale?

What is the fragrance at Victoria Garden?

What is the fragrance at Strutt Fashion?

What is the fragrance at Zadig & Voltaire?

What is the fragrance at Rialto Towers?

What fragrance smells like London by Burberry?

What fragrance smells like Quercus by Penhaligon?

What smells like Figuier by Diptyque?

What smells like Jasmine Sambac & Marigold by Jo Malone?

What fragrance smells like Baies by Diptyque?

What fragrance smells like Myrrh & Tonka by Jo Malone?

What is the fragrance used by A by Adina?

What fragrance should I have at my wedding?

What fragrance should I diffuse on Christmas Day?

What are the best fragrances for winter?

What are the best fragrances for summer?

What are the best fragrances for autumn?

What are the best fragrances for spring?

What is the best fragrance for an energised mood?

What is the best fragrance for a focused mood?

What is the best fragrance for a fresh mood?

What fragrance is similar to Fig Tree?

What fragrance is similar to Jardin de Carthage?

What fragrance is similar to Santal 66?

What fragrance is similar to White Tea & Ginger Flowers?

What fragrance is similar to Miami?

What fragrance is similar to Dream?

What fragrance is similar to New York?

What fragrance is similar to Christmas?

What fragrance is similar to French Vanilla?

What fragrance is similar to Zen Garden?

What fragrance is similar to Kiwi Coconut Vanilla?

What fragrance is similar to Patisserie?

What fragrance is similar to Sensual Woods?

What fragrance is similar to Coconut Lime Punch?

What fragrance is similar to Fig & Sandalwood?

What fragrance is similar to Basil & Mandarin?

What fragrance is similar to Rose?

What fragrance is similar to Flower Bouquet?

What fragrance is similar to Lemongrass & Persian Lime?

What fragrance is similar to Blue Bergamot?

What is the fragrance at Calexico?

What is the fragrance at Witchery?

What is Scent Australia Home's back catalog?

Why are some fragrances not being restocked?

If I can't find a fragrance in the back catalog, does that mean it's sold out?

Can I still get samples of fragrances from the back catalog?

Can I return a fragrance from the back catalog if I don't like it?

Where has the fragrance Orange Verte gone?

Where has the fragrance Terra Edition #9 gone?

Where has the fragrance Ultimate Leather gone?

Where has the fragrance Chamomile Flowers gone?

Where has the fragrance Chocolate Fudge gone?

Where has the fragrance Nature Florale gone?

Where has the fragrance War Cry gone?

Where has the fragrance Poudre de Framboise gone?

Where has the fragrance Tiare gone?

Where has the fragrance Restoration gone?

Where has the fragrance Ambre gone?

Where has the fragrance Chocolate Noir gone?

Where has the fragrance Orchidee Wahine gone?

Fragrance Recommendations