Find answers to frequently asked questions

<h3 id><br></h3><p>You do not need to create an account to shop online; instead, you can do so as a guest.</p><p>Creating an account, on the other hand, will allow you to proceed through the purchase process more quickly. You will be able to save your information, browse prior orders, change your subscription information, and receive exclusive Kirri newsletters and new product information.</p><p>It just takes a few minutes to create an account, which you can do by <a href="https://www.scentaustraliahome.com.au/account/register" target="_blank">clicking here</a> .</p>

Do I need an account with Kirri to place an order?

<h3 id="what-currency-is-your-website-listed-in">What currency is your website listed in?</h3><p>The pricing of all products is in Australian dollars (AUD).</p>

What currency is your website listed in?

<h3 id="what-payment-methods-are-accepted">What payment methods are accepted?</h3><p>Visa, Mastercard, AMEX, Afterpay and Paypal are all accepted.&#xA0;</p>

What payment methods are accepted?

<h3 id="how-will-i-know-if-you-got-my-order">How will I know if you got my order?</h3><p>Following the submission of your order, you will be shown a confirmation screen with your order number. An email will also be sent to the email address entered during the purchase process. If you have not received this in your email within an hour, please contact our Customer Care Team at 1300 731 680 any time between Monday and Friday, 9am to 5pm AEST, or email <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: underline;" id="isPasted">help@houseofkirri.com</a>.</p>

How will I know if you got my order?

<h3 id="i-havent-received-a-confirmation-email">I haven&apos;t received a confirmation email</h3><p>You will get a confirmation email with your order number within one hour of the order being processed. Your confirmation email may end up in your spam or junk folder by mistake.</p><p>If you are unable to find your confirmation email, contact us on 1300 731 680 (Monday to Friday, 9am to 5pm AEST) or <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: underline;" id="isPasted">help@houseofkirri.com</a> to get in touch with our team.</p><p><br></p><p><br></p>

I haven't received a confirmation email

<h3 id="i-need-an-invoice-for-my-order">I need an invoice for my order</h3><p>Please <a href="https://www.scentaustraliahome.com.au/pages/contact-us" target="_self">contact us</a> directly and we will send you an invoice for your order. Please provide us with your order number, and we will send you an email with a PDF invoice attached. Please email us at&#xA0;<a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">help@houseofkirri.com</a>.</p>

I need an invoice for my order

<h3 id="can-my-order-be-gift-wrapped">Can my order be gift wrapped?</h3><p>We do not currently provide gift wrapping. However, every order placed with Kirri by&#xA0;<a href="https://www.scentaustraliahome.com.au/pages/contact-us" target="_self">Scent Australia Home</a> is shipped in a gorgeous gift box with the signature SAH packaging.</p>

Can my order be gift wrapped?

<h3 id="i-have-been-charged-incorrectly">I have been charged incorrectly</h3><p>Please call our Customer Care Team at 1300 731 680 between Monday and Friday, 9am to 5pm AEST, or email <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">help@houseofkirri.com</a> as soon as possible.&#xA0;</p><p>Our accounts team conducts checks for this every day, so please allow 1-2 business days for the amount to reflect in your bank account.</p><p><br></p>

I have been charged incorrectly

<h3 id="--td-border-1px-solid-ccccccbr-mso-data-placementsame-cell----td-border-1px-solid-ccccccbr-mso-data-placementsame-cell--for-urgent-cancellations-please-contact-our-customer-care-team-immediately-at-1300-731-680-please-have-your-order-number-ready-for-quick-processing-we-strive-to-accommodate-cancellations-but-once-an-order-has-been-processed-or-shipped-we-may-not-be-able-to-make-changes-if-cancellation-is-not-possible-you-are-welcome-to-return-the-item-for-a-refund-or-exchange-in-accordance-with-our-returns-policy-please-note-return-shipping-costs-will-be-at-your-expense-if-the-item-has-already-been-dispatched"><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1"><strong>For urgent cancellations, please contact our Customer Care Team immediately at 1300 731 680. Please have your order number ready for quick processing. We strive to accommodate cancellations, but once an order has been processed or shipped, we may not be able to make changes. If cancellation is not possible, you are welcome to return the item for a refund or exchange, in accordance with our Returns Policy. Please note, return shipping costs will be at your expense if the item has already been dispatched.</strong></span></h3><p><br></p>

I want to cancel my order

<h3 id="where-is-my-order">Where is my order?</h3><p>When you place an order, you will be sent an email with a tracking number. You may check the status of your order by visiting our website using the URL provided below. To check the status of your order, simply enter your order number and registered email address.</p>
<p>https://www.scentaustraliahome.com.au/apps/tracktor/track</p>
<p></p>

Where is my order?

<h3 id="can-i-change-my-delivery-address-after-i-have-ordered">Can I change my delivery address after I have ordered?</h3><p>We begin the handling and packing processes as soon as your transaction is complete so that we can send your products to you on time. If you have provided an incorrect or incomplete delivery address, please contact our Customer Care Team at 1300 731 680 any time between Monday and Friday, 9 am to 5 pm AEST, or email <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">help@houseofkirri.com</a>.</p>

Can I change my delivery address after I have ordered?

<h3 id="a-product-i-want-is-out-of-stock">A product I want is out of stock</h3><p>We are working hard to satisfy demand and are taking the required steps to restock our inventory as soon as possible. If you would like an alternative fragrance oil while you wait, please call us at 1300 731 680 between 9am and 5pm Monday to Friday, AEST, or email us at <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">help@houseofkirri.com</a>, and we will provide alternative recommendations.</p>

A product I want is out of stock

<h3 id="will-my-order-come-with-an-invoice">Will my order come with an invoice?</h3><p>Yes, your order will be packaged with an invoice. If you would like a digital copy, please contact us directly. Please provide us with your order number, and we will send you an email with an attached PDF invoice.</p><p>You can contact our Customer Care Team at <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">help@houseofkirri.com</a>.</p><p><br></p>

Will my order come with an invoice?

<h3 id="what-should-i-do-if-my-order-is-damaged-in-transit">What should I do if my order is damaged in transit?</h3><p>If an item is damaged in transit, Kirri by&#xA0;<a href="https://www.scentaustraliahome.com.au/" target="_self">Scent Australia Home</a> will organise a replacement. Please email us at <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">help@houseofkirri.com</a> with your order number and a photo of the damaged item.</p>

What should I do if my order is damaged in transit?

<h3 id="what-do-i-do-if-something-is-wrong-with-my-order">What do I do if something is wrong with my order?</h3><p>If something is wrong with your order, call our Customer Care Team at 1300 731 680 between Monday and Friday, 9am to 5pm AEST, or email <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">help@houseofkirri.com</a> as soon as possible, and we will assist you.</p><p><br></p>

What do I do if something is wrong with my order?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Afterpay is a buy now, pay later service that allows you to spread your purchase over four equal, interest-free installments. You pay the first installment upfront and the remaining installments every two weeks. It&#x2019;s a great way to manage your budget responsibly, but it&#x2019;s important to use Afterpay wisely&#x2014;set spending limits, use a debit card, and keep track of your payment schedule to avoid late fees. For more information or assistance with payments, contact Afterpay directly.</span></p>

What is Afterpay?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Yes, the total order amount must be less than AUD $1,500 to qualify for Afterpay. This includes the cost of your items, as well as taxes and shipping fees.</span></p>

Is there a maximum order value for using Afterpay?

<h3 id="when-is-my-first-installment-due">When is my first installment due?</h3><p>New Afterpay users will be charged the first installment at the time of purchase.</p>
<p>Existing Afterpay customers who have been using it for at least 6 weeks will be charged their first installment 14 days after placing their order.</p>
<p></p>

When is my first installment due?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Your order will be processed and dispatched within our standard shipping timeframes, regardless of your payment method. Using Afterpay does not delay the shipping process; your order will be shipped once the first installment has been successfully processed.</span></p>

When will my order be shipped if I pay with Afterpay?

<h3 id="will-i-receive-samples-with-my-order">Will I receive samples with my order?</h3><p>Samples will not be included in your order. However, you can purchase individual samples to try out our best-selling fragrances.</p>
<p>All of our fragrances come in paper strip samples and 2ml spray samples. Check out the links below to grab yours.</p>
<p><a href="https://www.scentaustraliahome.com.au/collections/sample-strip" target="_self">Paper Strip Samples</a>&#xA0;</p>
<p><a href="https://www.scentaustraliahome.com.au/collections/2ml-samples" target="_self">2ml Oil Samples</a>&#xA0;</p>
<p></p>

Will I receive samples with my order?

<h3 id="how-do-i-track-my-order">How do I track my order?</h3><p>When you place an order, you will be sent an email with a tracking number. You may check the status of your order by visiting our website using the URL provided below. To check the status of your order, simply enter your order number and registered email address.</p>
<p>https://www.scentaustraliahome.com.au/apps/tracktor/track</p>
<p></p>

How do I track my order?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">At present, we only ship the Element Diffuser to the United States. If your order includes other electric diffuser models, we will refund the portion of the order containing those products. Please check our website for updates on international shipping options as we work to expand our offerings.</span></p>

Can I order diffusers to the United States?

For new Afterpay users, the first installment is due at the time of purchase. For returning Afterpay users with an established account, the first payment may be deferred, with the first installment due 14 days after the order is placed. Afterpay allo

<p><span style="font-family: Arial,Helvetica,sans-serif;"><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">For new Afterpay users, the first installment is due at the time of purchase. For returning Afterpay users with an established account, the first payment may be deferred, with the first installment due 14 days after the order is placed. Afterpay allows you to spread your payment over four interest-free installments, with subsequent payments automatically deducted from your nominated account every two weeks.</span></span></p>

When is my first Afterpay installment due?

If a product or order has been priced incorrectly due to an error, we reserve the right to cancel or adjust the order accordingly. We will promptly notify you of the issue and either refund your payment or work with you to correct the pricing. Your s

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">If a product or order has been priced incorrectly due to an error, we reserve the right to cancel or adjust the order accordingly. We will promptly notify you of the issue and either refund your payment or work with you to correct the pricing. Your satisfaction is important to us, and we will do our best to resolve any discrepancies quickly and fairly.</span></p>

Incorrect Pricing and Order Refund/Cancellation

scentaustraliahome

Orders & Payments

I've received my order but there is an issue

I have ordered the wrong product

What is your returns policy?

I want to return my order

How can I return my order?

What items are returnable?

What items are non-refundable?

What are the refund options?

How do I ship back the items?

How soon will I get my refund?

What is the difference between a return and warranty claim?

Can I exchange my item?

What is your warranty policy?

What items are under warranty?

What is your return policy?

Can I return a gift I received?

Can I exchange a product I’ve used once?

Are delivery and return shipping costs refundable?

Can I return an online purchase to a Kirri store?

Returns & Warranty

How do Kirri select ingredients for its products?

How should I store my fragrance oils?

Why are some fragrances stronger than others?

Where are your scents created?

How long do oils last?

My scent sample is too strong

Do essential oils actually do anything?

What does orange oil do in a diffuser?

How long do oils last in the powered diffusers?

My Micro Oil bottles slightly vary in the amount that they are filled.

What is the difference between fragrance oils and essential oils?

Do essential oils really work for anxiety?

Can I order larger quantities of oil?

Do you use Synthetics Perfume?

What are your best selling fragrances?

Do essential oils heal?

What is the difference between oil categories?

What are pheromone perfumes?

How are Kirri's fragrances created?

Where do your oils come from?

What ingredients are in your oils?

Why has my fragrance oil changed colour?

Does your fragrance contain PFAS?

Can I use my own diffuser with Kirri's oils?

Are there phthalates in the fragrance oils?

Why is my oil bottle not full?

What happened to the white and beige labels?

What is the designer range of oils?

Who created the designer range of oils?

What are the key advances/innovations we are seeing in regard to fragrances for the home, and where do you see this area heading in years to come?

What are the key current trends in the area of home fragrances/scents

How important do you think it is to address an open home for inspection with a signature fragrance?

Any tips for finding the home fragrance that's right/perfect for you?

What scent does Ashley Furniture use?

How should I choose between EDP and EDT?

What is Eau de Toilette (EDT)?

What are the key differences between EDP and EDT?

What is the significance of fragrance notes?

Are there other perfume strengths beyond EDP and EDT?

Can I use my own diffuser with Kirrioils?

How important is it to ‘dress’ an open home with a signature fragrance?

Do you use synthetic perfume?

How many drops of essential oil do you put in a diffuser?

How long should I diffuse essential oils?

How long do essential oils last in an oil diffuser?

What are the key advances/innovations in home fragrances?

What are the key current trends in home fragrances?

Any tips for finding the right home fragrance?

What is Eau de Parfum (EDP)?

Why does the designer range cost more?

Fragrance Oils

Do you test on animals?

Are reed diffusers safe to use?

Are fragrance reed diffusers toxic?

Can reed diffusers cause allergies?

Are essential oils toxic?

Is reed diffuser oil toxic?

Are essential oils bad for you?

What is IFRA?

How do I clean a fragrance spill stain?

Can I put the Concrete Candle under an overhead sprinkler?

Does the Concrete Candle produce any heat?

Can I burn the Concrete Candle inside my home?

Is it suitable for kids?

Is cooking on it safe?

Is the Concrete Candle likely to fall and spill?

If the Concrete Candle leaks, what happens?

Can I use bio ethanol or other fuels instead in the Concrete Candle ?

How long can I burn it continuously?

How can I remove the soot off the base?

What happens when there is wind?

If we have cats, is burning the Concrete Candle safe?

I can't undo my oil bottle lid

How do I use my diffuser safely?

Are fragrance diffusers safe?

Product Care & Saftey

How do you keep your house smelling good?

What is the fragrance at the Crown Casino?

What is the fragrance at Country Road?

Do you have anything that smells like a Hotel?

What is the best fragrance for your home?

What is the fragrance at Kookai?

What is the fragrance at Chadstone Shopping Centre?

What is the fragrance at Furla?

What is the fragrance at Coco Republic?

What is the fragrance at Eureka Street Furniture?

What is the fragrance at King Living?

What is the fragrance at Crystalbrook Bryon Bay?

What is the fragrance at Crystalbrook Bailey Hotel?

What is the fragrance at Crystalbrook Flynn Hotel?

What is the fragrance at Crystalbrook Riley Hotel?

What is the fragrance at Crystalbrook Vincent Hotel?

What is the fragrance at David Jones?

What is the fragrance at the Intercontinental Hotels?

What is the fragrance at MJ Bale?

What is the fragrance at Victoria Garden?

What is the fragrance at Strutt Fashion?

What is the fragrance at Zadig & Voltaire?

What is the fragrance at Rialto Towers?

What fragrance smells like London by Burberry?

What fragrance smells like Quercus by Penhaligon?

What smells like Figuier by Diptyque?

What smells like Jasmine Sambac & Marigold by Jo Malone?

What fragrance smells like Baies by Diptyque?

What fragrance smells like Myrrh & Tonka by Jo Malone?

What is the fragrance used by A by Adina?

What fragrance should I have at my wedding?

What fragrance should I diffuse on Christmas Day?

What are the best fragrances for winter?

What are the best fragrances for summer?

What are the best fragrances for autumn?

What are the best fragrances for spring?

What is the best fragrance for an energised mood?

What is the best fragrance for a focused mood?

What is the best fragrance for a fresh mood?

What fragrance is similar to Fig Tree?

What fragrance is similar to Jardin de Carthage?

What fragrance is similar to Santal 66?

What fragrance is similar to White Tea & Ginger Flowers?

What fragrance is similar to Miami?

What fragrance is similar to Dream?

What fragrance is similar to Melbourne (fromally New York)?

What fragrance is similar to Christmas?

What fragrance is similar to French Vanilla?

What fragrance is similar to Zen Garden?

What fragrance is similar to Kiwi Coconut Vanilla?

What fragrance is similar to Patisserie?

What fragrance is similar to Sensual Woods?

Fragrance Recommendations