<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">For order inquiries, reach us at h<a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: underline;" id="isPasted">elp@houseofkirri.com</a> or call 1300 731 680. We are available Monday to Friday, 9 am to 5 pm AEST. For marketing collaborations, please contact <a target="_blank" data-stringify-link="mailto:wholesale@kirritrade.com" data-sk="tooltip_parent" href="mailto:wholesale@kirritrade.com" rel="noopener noreferrer" style=" text-decoration: underline;" id="isPasted">wholesale@kirritrade.com</a>, and for wholesale inquiries, please contact&#xA0;<a target="_blank" data-stringify-link="mailto:wholesale@kirritrade.com" data-sk="tooltip_parent" href="mailto:wholesale@kirritrade.com" rel="noopener noreferrer" style=" text-decoration: underline;" id="isPasted">wholesale@kirritrade.com</a></span></p>

How can I contact customer care?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Our online store remains fully operational. Orders are processed daily from Monday to Friday, with stringent safety protocols in place to protect our team and ensure timely deliveries. Kindly note, delivery times may be slightly extended due to current courier network constraints. For the latest updates, please visit the AusPost website.</span></p>

Are you open?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Our Customer Care Team is ready to assist you with any inquiries. Contact us at <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: underline;" id="isPasted">help@houseofkirri.com</a> or 1300 731 680, available Monday to Friday, 9 am to 5 pm AEST. For marketing inquiries, email marketing@scentaustralia.com.au. For wholesale inquiries, contact <a target="_blank" data-stringify-link="mailto:wholesale@kirritrade.com" data-sk="tooltip_parent" href="mailto:wholesale@kirritrade.com" rel="noopener noreferrer" style=" text-decoration: underline;" id="isPasted">wholesale@kirritrade.com</a>.</span></p>

How do I get in touch?

<p>Our warehouse and office is based in Melbourne, Australia. However, our products are online only.<br><br>Do you need help in choosing the perfect fragrance oil for you?</p><p>We offer samples online! All of our fragrances come withper strip samples and 2ml spray samples. Check out the links below to grab yours!</p><p><a href="https://www.scentaustraliahome.com.au/collections/sample-strip" target="_self">Paper Strip Samples</a>&#xA0;</p><p><a href="https://www.scentaustraliahome.com.au/collections/2ml-samples" target="_self">2ml Oil Samples</a>&#xA0;</p><p>If you want to try our fragrances and products in person, visit our corporate office at 10/600 Lorimer Street Port Melbourne and one of our skilled professionals will help you choose the perfect scent for you.</p>

Where can I find a Kirri's Store near me?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">We offer individual fragrance samples of our best-selling scents, available as Paper Strip Samples and 2ml Oil Samples. Visit our website to explore and purchase your preferred samples today.</span></p><p><br></p>

Can you send me a fragrance sample?

<p>At present, we are based online only. However, we do have stockists accross Australia, please <a href="https://www.scentaustraliahome.com.au/pages/store-locator" target="_self">click here</a> to find a stockist near you.&#xA0;</p>

Where can I get Kirri products?

<p>You certainly can. Please contact us at <a target="_blank" data-stringify-link="mailto:wholesale@kirritrade.com" data-sk="tooltip_parent" href="mailto:wholesale@kirritrade.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">wholesale@kirritrade.com</a>, and we will get back to you as soon as possible.</p><p>Please be advised that due to the huge number of inquiries we get, requests may take up to 1-2 weeks to process. We appreciate your patience in advance.</p><p><br></p>

Can I stock Kirri at my place of business?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Kirri offers the possibility of collaborating on bespoke fragrance creations. However, if the fragrance you supply is not IFRA and AICIS approved, a waiver must be signed. Additionally, non-compliant fragrances may affect diffusion mechanisms. To ensure seamless performance and safety, we encourage using our expertise to create your custom fragrance.</span></p><p><br></p>

Can we supply our own fragrance for creation?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Founded to redefine the home fragrance experience, Kirri brings the finest quality fragrance oils, crafted by master perfumers from around the world. Our carefully curated range is designed to evoke powerful emotional connections through scent. We elevate the ordinary, transforming your home into a haven of olfactory delight with our premium, bespoke fragrances.</span></p><p><br></p>

Tell me about the brand?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">If you are experiencing login issues, try switching to a different browser or clicking &apos;Forgot password&apos;. If the problem persists, clear your cache and cookies. Should the issue continue, contact our Customer Care Team at 1300 731 680, available Monday to Friday, 9am to 5pm AEST, or email <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: underline;" id="isPasted">help@houseofkirri.com</a>.</span></p><p><br></p>

I can't login

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Yes, we do. However, please request Australia Post as your courier in your order notes to ensure successful delivery to PO boxes. Should you need assistance, please contact our Customer Care Team at&#xA0;<a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">help@houseofkirri.com</a>.</span></p>

Do you deliver to PO boxes?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">We value your feedback and would love to hear from you. Please complete the feedback form available at <a target="_blank" href="https://forms.gle/m7XRYu1WkCM4mvCq6">https://forms.gle/m7XRYu1WkCM4mvCq6</a>, and we will be in touch shortly.</span></p>

I have some feedback I would like to give

Kirri products are currently available through our exquisite online platform, offering a convenient shopping experience. We also have a selection of stockists across Australia. Please visit our website to locate a stockist near you.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Kirri products are currently available through our exquisite online platform, offering a convenient shopping experience. We also have a selection of stockists across Australia. Please visit our website to locate a stockist near you.</span></p>

We are pleased to explore partnerships with businesses interested in stocking Kirri products. Kindly contact us at wholesale@kirritrade.com for more details. Please allow 1-2 weeks for our team to process your request, as we handle each inquiry with

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">We are pleased to explore partnerships with businesses interested in stocking Kirri products. Kindly contact us at <a target="_blank" data-stringify-link="mailto:wholesale@kirritrade.com" data-sk="tooltip_parent" href="mailto:wholesale@kirritrade.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">wholesale@kirritrade.com</a> for more details. Please allow 1-2 weeks for our team to process your request, as we handle each inquiry with the utmost attention.</span></p>

While our products are available online, we invite you to visit our corporate office in Port Melbourne for a personalized fragrance experience. Samples of our fragrances are also available online. Explore our Paper Strip Samples and 2ml Oil Samples f

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">While our products are available online, we invite you to visit our corporate office in Port Melbourne for a personalized fragrance experience. Samples of our fragrances are also available online. Explore our Paper Strip Samples and 2ml Oil Samples for a taste of our signature scents.</span></p>

Where can I find a Kirri near me?

scentaustraliahome

Information about shipping, delivery and ordering from us.

About Us

Do I need an account with Kirri to place an order?

What currency is your website listed in?

What payment methods are accepted?

How will I know if you got my order?

I haven't received a confirmation email

I need an invoice for my order

Can my order be gift wrapped?

I have been charged incorrectly

I want to cancel my order

Where is my order?

Can I change my delivery address after I have ordered?

A product I want is out of stock

Will my order come with an invoice?

What should I do if my order is damaged in transit?

What do I do if something is wrong with my order?

What is Afterpay?

Is there a maximum order value for using Afterpay?

When is my first installment due?

When will my order be shipped if I pay with Afterpay?

Will I receive samples with my order?

How do I track my order?

Can I order diffusers to the United States?

When is my first Afterpay installment due?

Incorrect Pricing and Order Refund/Cancellation

Orders & Payments

I've received my order but there is an issue

I have ordered the wrong product

What is your returns policy?

I want to return my order

How can I return my order?

What items are returnable?

What items are non-refundable?

What are the refund options?

How do I ship back the items?

How soon will I get my refund?

What is the difference between a return and warranty claim?

Can I exchange my item?

What is your warranty policy?

What items are under warranty?

What is your return policy?

Can I return a gift I received?

Can I exchange a product I’ve used once?

Are delivery and return shipping costs refundable?

Can I return an online purchase to a Kirri store?

Returns & Warranty

How do Kirri select ingredients for its products?

How should I store my fragrance oils?

Why are some fragrances stronger than others?

Where are your scents created?

How long do oils last?

My scent sample is too strong

Do essential oils actually do anything?

What does orange oil do in a diffuser?

How long do oils last in the powered diffusers?

My Micro Oil bottles slightly vary in the amount that they are filled.

What is the difference between fragrance oils and essential oils?

Do essential oils really work for anxiety?

Can I order larger quantities of oil?

Do you use Synthetics Perfume?

What are your best selling fragrances?

Do essential oils heal?

What is the difference between oil categories?

What are pheromone perfumes?

How are Kirri's fragrances created?

Where do your oils come from?

What ingredients are in your oils?

Why has my fragrance oil changed colour?

Does your fragrance contain PFAS?

Can I use my own diffuser with Kirri's oils?

Are there phthalates in the fragrance oils?

Why is my oil bottle not full?

What happened to the white and beige labels?

What is the designer range of oils?

Who created the designer range of oils?

What are the key advances/innovations we are seeing in regard to fragrances for the home, and where do you see this area heading in years to come?

What are the key current trends in the area of home fragrances/scents

How important do you think it is to address an open home for inspection with a signature fragrance?

Any tips for finding the home fragrance that's right/perfect for you?

What scent does Ashley Furniture use?

How should I choose between EDP and EDT?

What is Eau de Toilette (EDT)?

What are the key differences between EDP and EDT?

What is the significance of fragrance notes?

Are there other perfume strengths beyond EDP and EDT?

Can I use my own diffuser with Kirrioils?

How important is it to ‘dress’ an open home with a signature fragrance?

Do you use synthetic perfume?

How many drops of essential oil do you put in a diffuser?

How long should I diffuse essential oils?

How long do essential oils last in an oil diffuser?

What are the key advances/innovations in home fragrances?

What are the key current trends in home fragrances?

Any tips for finding the right home fragrance?

What is Eau de Parfum (EDP)?

Why does the designer range cost more?

Fragrance Oils

Do you test on animals?

Are reed diffusers safe to use?

Are fragrance reed diffusers toxic?

Can reed diffusers cause allergies?

Are essential oils toxic?

Is reed diffuser oil toxic?

Are essential oils bad for you?

What is IFRA?

How do I clean a fragrance spill stain?

Can I put the Concrete Candle under an overhead sprinkler?

Does the Concrete Candle produce any heat?

Can I burn the Concrete Candle inside my home?

Is it suitable for kids?

Is cooking on it safe?

Is the Concrete Candle likely to fall and spill?

If the Concrete Candle leaks, what happens?

Can I use bio ethanol or other fuels instead in the Concrete Candle ?

How long can I burn it continuously?

How can I remove the soot off the base?

What happens when there is wind?

If we have cats, is burning the Concrete Candle safe?

I can't undo my oil bottle lid

How do I use my diffuser safely?

Are fragrance diffusers safe?

Product Care & Saftey

How do you keep your house smelling good?

What is the fragrance at the Crown Casino?

What is the fragrance at Country Road?

Do you have anything that smells like a Hotel?

What is the best fragrance for your home?

What is the fragrance at Kookai?

What is the fragrance at Chadstone Shopping Centre?

What is the fragrance at Furla?

What is the fragrance at Coco Republic?

What is the fragrance at Eureka Street Furniture?

What is the fragrance at King Living?

What is the fragrance at Crystalbrook Bryon Bay?

What is the fragrance at Crystalbrook Bailey Hotel?

What is the fragrance at Crystalbrook Flynn Hotel?

What is the fragrance at Crystalbrook Riley Hotel?

What is the fragrance at Crystalbrook Vincent Hotel?

What is the fragrance at David Jones?

What is the fragrance at the Intercontinental Hotels?

What is the fragrance at MJ Bale?

What is the fragrance at Victoria Garden?

What is the fragrance at Strutt Fashion?

What is the fragrance at Zadig & Voltaire?

What is the fragrance at Rialto Towers?

What fragrance smells like London by Burberry?

What fragrance smells like Quercus by Penhaligon?

What smells like Figuier by Diptyque?

What smells like Jasmine Sambac & Marigold by Jo Malone?

What fragrance smells like Baies by Diptyque?

What fragrance smells like Myrrh & Tonka by Jo Malone?

What is the fragrance used by A by Adina?

What fragrance should I have at my wedding?

What fragrance should I diffuse on Christmas Day?

What are the best fragrances for winter?

What are the best fragrances for summer?

What are the best fragrances for autumn?

What are the best fragrances for spring?

What is the best fragrance for an energised mood?

What is the best fragrance for a focused mood?

What is the best fragrance for a fresh mood?

What fragrance is similar to Fig Tree?

What fragrance is similar to Jardin de Carthage?

What fragrance is similar to Santal 66?

What fragrance is similar to White Tea & Ginger Flowers?

What fragrance is similar to Miami?

What fragrance is similar to Dream?

What fragrance is similar to Melbourne (fromally New York)?

Fragrance Recommendations