For order-related services:
Contact us directly via help@scentaustralia.com.au or call us at 1300 731 680 to speak with our Customer Care Team
We are available any time from Monday to Friday, 9 am to 5 pm AEST.
For marketing and other collaborative inquiries please contact us at: marketing@scentaustralia.com.au
For wholesale inquiries please contact us at: wholesale@sahome.com.au

How can I contact customer care?

Our online store is operational, and orders are processed every day from Monday to Friday. We are taking every precaution to ensure the safety of our personnel and the prompt delivery of orders. Kindly be aware that your shipment may take a bit longer than normal to arrive owing to delays in the AusPost and Startrack delivery networks.
Please visit the AusPost website for the most up-to-date details.

Are you open?

Our customer care representatives are available to address any queries you may have.
For order-related services:
Contact us directly via help@scentaustralia.com.au or call us at 1300 731 680 to speak with our Customer Care Team
We are available any time from Monday to Friday, 9 am to 5 pm AEST.
For marketing and other collaborative inquiries please contact us at: marketing@scentaustralia.com.au
For wholesale inquiries please contact us by: wholesale@sahome.com.au

How do I get in touch?

Our warehouse and office is based in Melbourne, Australia. However, our products are online only. Do you need help in choosing the perfect fragrance oil for you?
We offer samples online! All of our fragrances come withper strip samples and 2ml spray samples. Check out the links below to grab yours!
<a href="https://www.scentaustraliahome.com.au/collections/sample-strip" target="_self">Paper Strip Samples</a>&#xA0;
<a href="https://www.scentaustraliahome.com.au/collections/2ml-samples" target="_self">2ml Oil Samples</a>&#xA0;
If you want to try our fragrances and products in person, visit our corporate office at 9/600 Lorimer Street Port Melbourne and one of our skilled professionals will help you choose the perfect scent for you.

Where can I find a Scent Australia Home near me?

You can purchase individual samples to try out our best-selling fragrances!
All of our fragrances come with paper strip samples and 2ml spray samples. Check out the links below to grab yours!
<a href="https://www.scentaustraliahome.com.au/collections/sample-strip" target="_self">Paper Strip Samples</a>&#xA0;
<a href="https://www.scentaustraliahome.com.au/collections/2ml-samples" target="_self">2ml Oil Samples</a>&#xA0;

Can you send me a fragrance sample?

At present, we are based online only. However, we do have stockists accross Australia, please <a href="https://www.scentaustraliahome.com.au/pages/store-locator" target="_self">click here</a> to find a stockist near you.&#xA0;

Where can I get Scent Australia Home products?

You certainly can. Please contact us at wholesale@scentaustralia.com.au, and we will get back to you as soon as possible.
Please be advised that due to the huge number of inquiries we get, requests may take up to 1-2 weeks to process. We appreciate your patience in advance.

Can I stock Scent Australia Home at my place of business?

Do you have a fragrance that you have created, and wish to collaborate with us? We can transform your aromatics into a <a href="https://www.scentaustraliahome.com.au/" target="_self">Scent Australia Home</a> reality.
In light of transparency, there are a few necessary touch points to raise before execution.
If the fragrance provided is not IFRA and AICIS approved, you must sign a waiver to assume responsibility if the scent diffused is deemed unsafe. As a body of fragrance specialists, Scent Australia Home ensures that each and every product created is obedient with the guidelines set out by these governing bodies. We cannot, however, guarantee that your scent will be.
Furthermore, if your fragrance diffused is too thin, it can run the risk of breaking the diffusing mechanism. When a diffuser breaks, it can release unwarranted oils to the environment, causing damage to external objects. Once again, a waiver will require your signature to ensure that if this was to occur, it would be managed by your team directly.
The preceding reasoning commonly eventuates in <a href="https://www.scentaustraliahome.com.au/" target="_self">Scent Australia Home</a> assuming the role of creating your scent. If this option is of interest to you, please <a href="https://www.scentaustraliahome.com.au/pages/contact-us" target="_blank">see here</a> to get in touch and begin your bespoke creation.

Can we supply our own fragrance for creation?

<a href="https://www.scentaustraliahome.com.au/" target="_self">Scent Australia Home</a> was founded with the goal of sharing high-quality fragrance oils with the rest of the world. The company was created to provide top-tier fragrance expertise from some of the world&apos;s most recognized master perfumers at affordable costs to the general population.
Our sense of smell establishes a direct neurological relationship to the functioning of our brain, instilling a sense of serenity and harmony and creating lasting memories.
We use a direct selling strategy that allows partners to engage with customers and produce bespoke goods to best support unique fragrance oil experiences. With this body of knowledge at our disposal, we explored where our most beautiful memories are made. Our home.
Perfumery is an artistic expression, and the evocative power of scent is a powerful tool. We set out to enhance the ordinary by transforming day-to-day routines into remarkable experiences with the help of our divine fragrance oils.
We believe that our unique fragrances would assist our valued clients in creating meaningful experiences. We take great joy in creating refined product lines using the best ingredients, which offer a world of possibilities.
Our more personalized approach allows consumers to individually experience the incredible power of fragrance oils while also developing trustworthy relationships with members of our global community.
We have a strong presence in the fragrance oil industry and are acknowledged as the market leader in high-quality fragrance oils for our goods. Our fragrance oils are the most concentrated and cost-effective in Australia.
We recognize and believe that the underlying essence of our products and services is lifestyle and perception. We also have one of the most remarkable online shopping platforms in cyberspace, as well as a cutting-edge ordering and shipping system that is unrivalled.
And, with a constant emphasis on customer service and regard for the many types of consumers across our vast reach, we are also quite proud of our engaging, pleasant, and knowledgeable sales team, who are always eager to help.
We strive to offer the finest quality and the widest choice of options. Explore our website to discover more about <a href="https://www.scentaustraliahome.com.au/" target="_self">Scent Australia Home</a>, or contact our team now!

Tell me about the brand?

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If the issue is persisting, please contact us at 1300 731 680 between 9am and 5pm AEST Monday through Friday, or email help@scentaustralia.com.au.

I can't login

Yes we do, however we use numerous couriers and some do not deliver to PO boxes. To ensure your order is delivered successfully, please request Australia Post as your courier in your order notes. Alternatively, email your order number to our Customer Care Team at help@sahome.com.au.&#xA0;

Do you deliver to PO boxes?

We would love to hear your feedback! Please complete the below form and we will be in contact. https://forms.gle/m7XRYu1WkCM4mvCq6

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scentaustraliahome

Information about shipping, delivery and ordering from us.

About Us

Do I need an account with Scent Australia Home to place an order?

What currency is your website listed in?

What payment methods are accepted?

How will I know if you got my order?

I haven't received a confirmation email

I need an invoice for my order

Can my order be gift wrapped?

I have been charged incorrectly

I want to cancel my order

Where is my order?

Can I change my delivery address after I have ordered?

A product I want is out of stock

Will my order come with an invoice?

What should I do if my order is damaged in transit?

What do I do if something is wrong with my order?

What is Afterpay?

Is there a maximum order value for using Afterpay?

When is my first installment due?

When will my order be shipped if I pay with Afterpay?

Will I receive samples with my order?

How do I track my order?

Can I order diffusers to the United States?

Orders & Payments

I've received my order but there is an issue

I have ordered the wrong product

What is your returns policy?

I want to return my order

How can I return my order?

What items are returnable?

What items are non-refundable?

What are the refund options?

How do I ship back the items?

How soon will I get my refund?

What is the difference between a return and warranty claim?

Can I exchange my item?

What is your warranty policy?

What items are under warranty?

Returns & Warranty

How do Scent Australia Home select ingredients for its products?

How should I store my fragrance oils?

Why are some fragrances stronger than others?

Where are your scents created?

How long do oils last?

My scent sample is too strong

Do essential oils actually do anything?

What does orange oil do in a diffuser?

How long do oils last in the powered diffusers?

My Micro Oil bottles slightly vary in the amount that they are filled.

What is the difference between fragrance oils and essential oils?

Do essential oils really work for anxiety?

Can I order larger quantities of oil?

Do you use Synthetics Perfume?

What are your best selling fragrances?

Do essential oils heal?

What is the difference between oil categories?

What are pheromone perfumes?

How are Scent Australia Home's fragrances created?

Where do your oils come from?

What ingredients are in your oils?

Why has my fragrance oil changed colour?

Does your fragrance contain PFAS?

Can I use my own diffuser with Scent Australia oils?

Are there phthalates in the fragrance oils?

Why is my oil bottle not full?

What happened to the white and beige labels?

Why does the designer range cost more?

What is the designer range of oils?

Who created the designer range of oils?

What are the key advances/innovations we are seeing in regard to fragrances for the home, and where do you see this area heading in years to come?

What are the key current trends in the area of home fragrances/scents

How important do you think it is to â€˜dressâ€™ an open home for inspection with a signature fragrance?

Any tips for finding the home fragrance thatâ€™s right/perfect for you?

What scent does Ashley Furniture use?

Fragrance Oils

Do you test on animals?

Are reed diffusers safe to use?

Are fragrance reed diffusers toxic?

Can reed diffusers cause allergies?

Are essential oils toxic?

Is reed diffuser oil toxic?

Are essential oils bad for you?

What is IFRA?

How do I clean a fragrance spill stain?

Can I put the Concrete Candle under an overhead sprinkler?

Does the Concrete Candle produce any heat?

Can I burn the Concrete Candle inside my home?

Is it suitable for kids?

Is cooking on it safe?

Is the Concrete Candle likely to fall and spill?

If the Concrete Candle leaks, what happens?

Can I use bio ethanol or other fuels instead in the Concrete Candle ?

How long can I burn it continuously?

How can I remove the soot off the base?

What happens when there is wind?

If we have cats, is burning the Concrete Candle safe?

I can't undo my oil bottle lid

How do I use my diffuser safely?

Product Care & Saftey

How do you keep your house smelling good?

What is the fragrance at the Crown Casino?

What is the fragrance at Country Road?

Do you have anything that smells like a Hotel?

What is the best fragrance for your home?

What is the fragrance at Kookai?

What is the fragrance at Chadstone Shopping Centre?

What is the fragrance at Furla?

What is the fragrance at Coco Republic?

What is the fragrance at Eureka Street Furniture?

What is the fragrance at King Living?

What is the fragrance at Crystalbrook Bryon Bay?

What is the fragrance at Crystalbrook Bailey Hotel?

What is the fragrance at Crystalbrook Flynn Hotel?

What is the fragrance at Crystalbrook Riley Hotel?

What is the fragrance at Crystalbrook Vincent Hotel?

What is the fragrance at David Jones?

What is the fragrance at the Intercontinental Hotels?

What is the fragrance at MJ Bale?

What is the fragrance at Victoria Garden?

What is the fragrance at Strutt Fashion?

What is the fragrance at Zadig & Voltaire?

What is the fragrance at Rialto Towers?

What fragrance smells like London by Burberry?

What fragrance smells like Quercus by Penhaligon?

What smells like Figuier by Diptyque?

What smells like Jasmine Sambac & Marigold by Jo Malone?

What fragrance smells like Baies by Diptyque?

What fragrance smells like Myrrh & Tonka by Jo Malone?

What is the fragrance used by A by Adina?

What fragrance should I have at my wedding?

What fragrance should I diffuse on Christmas Day?

What are the best fragrances for winter?

What are the best fragrances for summer?

What are the best fragrances for autumn?

What are the best fragrances for spring?

What is the best fragrance for an energised mood?

What is the best fragrance for a focused mood?

What is the best fragrance for a fresh mood?

What fragrance is similar to Fig Tree?

What fragrance is similar to Jardin de Carthage?

What fragrance is similar to Santal 66?

What fragrance is similar to White Tea & Ginger Flowers?

What fragrance is similar to Miami?

What fragrance is similar to Dream?

What fragrance is similar to New York?

What fragrance is similar to Christmas?

What fragrance is similar to French Vanilla?

What fragrance is similar to Zen Garden?

What fragrance is similar to Kiwi Coconut Vanilla?

What fragrance is similar to Patisserie?

What fragrance is similar to Sensual Woods?

What fragrance is similar to Coconut Lime Punch?

What fragrance is similar to Fig & Sandalwood?

What fragrance is similar to Basil & Mandarin?

What fragrance is similar to Rose?

What fragrance is similar to Flower Bouquet?

What fragrance is similar to Lemongrass & Persian Lime?

What fragrance is similar to Blue Bergamot?

What is the fragrance at Calexico?

What is the fragrance at Witchery?

What is Scent Australia Home's back catalog?

Why are some fragrances not being restocked?

If I can't find a fragrance in the back catalog, does that mean it's sold out?

Can I still get samples of fragrances from the back catalog?

Can I return a fragrance from the back catalog if I don't like it?

Where has the fragrance Orange Verte gone?

Where has the fragrance Terra Edition #9 gone?

Where has the fragrance Ultimate Leather gone?

Where has the fragrance Chamomile Flowers gone?

Where has the fragrance Chocolate Fudge gone?

Where has the fragrance Nature Florale gone?

Where has the fragrance War Cry gone?

Where has the fragrance Poudre de Framboise gone?

Where has the fragrance Tiare gone?

Where has the fragrance Restoration gone?

Fragrance Recommendations