My oil bottle won't fit in Element DiffuserUpdated 18 days ago

We regret to inform you of a recent mishap caused by one of our glass suppliers. Unfortunately, some of the bottles they provided were thicker than the standard size required to fit seamlessly into the Element Diffuser. While we are working tirelessly to rectify this situation, we have a temporary solution for you.

For the time being, we have provided a new bottle that fits perfectly into your diffuser. Please transfer the contents of your current bottle into the new one to continue enjoying our exquisite scents. We understand that this may cause some inconvenience and want to offer our sincerest apologies. As a token of our appreciation for your patience and understanding, we are extending a heartfelt thank you. If you haven't received the replacement bottle, please email our Customer Service Team at [email protected]. 

Your unwavering dedication to our brand is not something we take for granted. We remain committed to providing you with unparalleled quality and service. Our aim is to have this issue resolved by mid-year, and we will keep you updated every step of the way.

Thank you for your continued loyalty, and we look forward to serving you better.